CALL CENTERS

Maporama International provides a grat range of geocentric services available for call centers to increase the productivity of their hot lines and to simplify the appointments management.

 

Maporama International Solutions

Productivity tools for assistance services: GPS location of accidents, reverse geocoding, research of the nearest accredited repairers and navigation services.

Productivity tools for call centers available to better manage appointments: Address checking and geocoding, cartographic view of the availabilities, system of distance calculations and route optimisation for appointments and interventions.


Key Benefits

Rapid return on investment with an easy deployment without any investment in software, hardware or in cartographic data.

Improvement of customer care services: Better accuracy of delivered information, better reactivity in last minute activities management, more phone calls managed by the call centers agents.

Boost field productivity of the assistance team: Better control and global vision of mobile forces, reduction of risk during displacements and better visibility of kilometers during the interventions.

 

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