CUSTOMER CARE SOLUTIONS

Clients expect to receive personalised services. Offering information based on location enables your company to dramatically improve your level of service and increase client satisfaction.

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Inform your clients

Improve your call center's efficiency
A mistake while typing an address can generate many costs for your company: lost time to find the delivery address, invoices not paid etc. With Maporama Check Address, your site can automatically verify the validity of the address entered and, if wrong, propose to your clients a list of similar addresses.

Offer vocal location-based services
A vocal server can handle part of your customer service. Connected to MGSF, the server informs your customers about the location of your sales outlets, repairing centers, partners. You company is able to provide consistent service to customers 24/7.

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Guide to your repair centers

Find nearest repair centers
Your Web site can also integrate a Maporama service designed to localize repair centers. A client only has to enter his address and select a product to immediately see where is located the nearest repair centers. One more click and the client gets a detailed itinerary to go to the desired center.

Provide services on mobile phones
This service is also available on WAP and I-Mode mobile phones. Your clients have the ability to access to all functionalities of the service from their personal mobile phones. Moreover, on I-mode phones, the client doesn't need to enter his address. The I-mode solution can localize the client and displays the list of nearest centers.

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Intervene more quickly

Localize the nearest technician
Your maintenance teams may intervene directly on your clients' site. In this case, your call center's agents can localize with Maporama Explorer the nearest technician and contact him to intervene on site. Your company gets more reactive on the field, reduce intervention delays, and raise the overall level of service provided to clients.

Assign new task in real time
Thanks to Maporama Mobile Explorer, your maintenance teams browse the list of interventions on their mobile phones. Each technician has access to the details of his mission, the map of the place where to intervene and a detailed itinerary. Once the task executed, the technician validates it on his phone. In the meanwhile, the team supervisor visualise the execution of tasks and can assign new ones in real time.